With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also in leading the team to deliver great standards and exceptional service every day. In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Key Responsibilities:
* You will be as passionate about celebrating our customers' life moments as we are.
* Be customer-centric with a passion for driving excellent service.
* Demonstrate good leadership skills.
* Maintain a positive forward-thinking approach.
* Comfortably review store performance data.
* Be commercially minded.
* Engage and be an enthusiastic team player.
About Card Factory:
Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
Benefits:
* Pension
* 15% Card Factory colleague discount in-store and online
* Save As You Earn scheme
* Financial Wellbeing Support, including Financial Education Tools and Salary Advance
* Seasonal incentive schemes
* Retail Management Apprenticeship Programmes with local providers and access to a virtual internal network for learning together
* Discounted gym membership, mobile phone contracts, and car leasing
* Discounts across hundreds of UK retailers
* Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing
* Enhanced Maternity, Paternity, and Adoption leave
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