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Location: London + Hybrid/Customer-site
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
As the Technical Champion for the designated customer, you will advocate for their interests within Vodafone and support Sales and Service Management in delivering exceptional customer service. In your role as a Technical Consultant, you will leverage your expertise and in-depth knowledge of the customer's services, solutions, and infrastructure to ensure seamless delivery of Vodafone's offerings.
You will provide real-time or delayed technical consultancy to both internal Vodafone stakeholders and the customer, ensuring optimal service performance. Additionally, you will support the entire lifecycle of services for the designated customer, from operational readiness and integration to ongoing support.
Your proactive and pre-emptive activities will drive service enhancements and improvements across service and product lifecycles.
Who you are
* Previous experience in a 3rd Line Support function.
* Experience of ensuring service improvements/enhancements are owned and driven to improve the overall customer and internal stakeholder’s experiences.
* In-depth intimate knowledge of customer services.
* Experience of supporting a customer’s in-life technical requirements, while considering KPIs, SLAs and long-term objectives etc.
* Knowledge and experience of ITIL best practices.
* Comprehensive knowledge within their primary technology field.
* A recognised networking qualification such as TCP/IP would be desirable.
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