Job summary The Oncology Administration team at the Queen Elizabeth Hospital Birmingham is look for a committed, compassionate and personable individual to join as a Medical Secretary. This team provides a secretarial service to the Oncologists who work in the renowned Cancer Centre at the QE. This position will include a mixture of on-site and working from home. The team work flexibly, and this is a 12 month fixed term position. The successful candidate will be well organised and be able to prioritise tasks. They will be proactive in solving problems and queries and will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner, communication, interpersonal and organisational skills to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way. Previous experience working as a Medical Secretary is desirable. For more information please contact: Lisa Wilson, Oncology Office Manager, Lisa.Wilson2uhb.nhs.uk or telephone 0121 371 3591. Main duties of the job To provide secretarial support to Consultants and their teams with particular responsibility for clinic administration, checking and distributing outsourced clinic letters. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Office Manager. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number 304-1091685 Job locations Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Person Specification Qualifications Essential Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 3 or equivalent experience in a clerical environment Experience Essential Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Experience of using IT systems Additional Criteria Essential Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good keyboard / IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff Ability to problem solve Understand confidentiality and apply the principles Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good inter-personal and communication skills. Good organisational skills Team Player Conscientious Demonstrates reliability, motivation and commitment Ability to travel to multiple sites Person Specification Qualifications Essential Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 3 or equivalent experience in a clerical environment Experience Essential Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Experience of using IT systems Additional Criteria Essential Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good keyboard / IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff Ability to problem solve Understand confidentiality and apply the principles Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good inter-personal and communication skills. Good organisational skills Team Player Conscientious Demonstrates reliability, motivation and commitment Ability to travel to multiple sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)