Summary
Ofwat are delighted to launch our second year of our degree apprenticeship programmes. This role will be based in our Casework, enforcement and customers directorate, our apprenticeship programme will offer a truly versatile role, with excellent training enabling you to create a solid foundation for your career as a chartered Manager.
Wage
£25,301 a year
Training course
Chartered manager (degree) (level 6)
Hours
This post is full-time (37 hours per week), flexible working. Monday - Friday. Shifts to be confirmed.
37 hours a week
Possible start date
Monday 8 September
Duration
4 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Over the 4 years you will get to know Ofwat well and have the opportunity to support work in our casework enforcement and customers directorate, you’ll develop a broad skillset, you'll be able to apply the theory you learn at university and put into practice in your day to day role.
The Casework and Enforcement team plays a key role in holding water companies to account to ensure they are meeting their legal obligations to customers and the environment. The team is also the 'front door' for many of the customers and stakeholders who contact Ofwat with enquiries or complaints about the sector or their water company, and for businesses that want to become new water companies. Our work can range from deciding on an individual customer's dispute with their water company, to assessing whether a company is fit to be a water company, to imposing multi-million-pound fines on a water company where it has failed to meet its legal obligations.
The work we do is complex and has direct implications for customers and the environment. You’ll be given the opportunity to demonstrate your potential from the outset and your passion for learning will see you relish the opportunity!
You will be supported throughout your program by your people leader, mentor/ buddy, Early Careers partner and university. On your 4 year journey you will learn the technical skills on the job, the theory at university and the soft skills with regular internal training sessions throughout the year with your cohort.
You’ll also have the opportunity to work with other apprentices and colleagues and early career professionals across the regulatory industry.
We have a virtual insights evening on the 19th February for you to find out more about this opportunity at Ofwat and a chance to meet some of the team! Email earlycareers@ofwat.gov.uk for your invite.
Where you’ll work
Centre City House
7 Hill Street
Birmingham
West Midlands
B5 4UA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
UNIVERSITY OF EXETER
Your training course
Chartered manager (degree) (level 6)
Equal to degree
Course contents
* Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
* Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
* Managing budgets, controlling expenditure and production of financial reports
* Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
* Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
* Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
* Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
* Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
* Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
* Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
* Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
* Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making
Your training plan
We have partnered with Exeter university for this program, the apprenticeship will be delivered in a blended approach, both online and on campus.
On successful completion, apprentices will gain the following Qualifications:
• BSC (Hons) Responsible Business Management
• Level 6 Chartered Manager Degree Apprenticeship from the start of the course Decision Making
• CMI Chartered Manager status
And 4 years' experience working in the Civil Service – putting you in a brilliant position to progress in your career.
Requirements
Essential qualifications
A Level in:
* Any (grade CCC)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Analytical skills
* Embodies all our values-SAILOR
* Problem Solving
* Listening Skills
* Motivation for Apprenticeship
Other requirements
Throughout the selection process, we will be looking for evidence of the skills listed and our SAILOR values. (Support, Ambition, Integrity, Learning, Ownership, Respect). There is The following two questions on this application are marked.