Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
Our team are at the heart of the development. You may be the first person the resident sees in the morning, the one they share life-changing news with, or a friendly face that they see every day after work! At Native Communities, we are all about resident experience. We want to be the best our local area has to offer and that will only ever be the case if the right people are recruited.
This is an exciting opportunity to join our operational team at The Castings, Manchester as a Community Manager. We are looking for a strong and vibrant leader to support and develop our team in this exciting development at the heart of Manchester’s newest neighbourhood.
The Role
The Community Manager role carries responsibility for building and maintaining the reputation and brand of the building in the local community, driving the revenue as hard as possible to achieve, if not exceed, annual revenue targets, managing the costs within the limits of the budget, and achieving the highest possible approval ratings for service and team engagement.
You will be highly commercial, constantly looking for opportunities to drive revenue. You will have a proven appreciation of what it takes to deliver outstanding customer service, perhaps having worked at a senior level within a similar industry. You will have the energy and interpersonal skills needed to create a thriving community by building relationships, and a keen eye for detail, always maintaining the asset to the highest quality. Finally, you’ll have proven leadership skills and a track record of leading a highly motivated team with the ability to communicate effectively at all levels.
Qualifications
If you’re ready to be our next Native, you’ll probably:
1. Have experience within BTR, property sector, hospitality or leisure industries at a General Manager level.
2. Have a passion for customer service and ensuring excellence.
3. Have a good understanding of the challenges and nuances of running a Build to Rent property.
4. Have a good understanding of building operations and statutory obligations.
5. Have a good understanding of health and safety regulations.
6. Have a collaborative working style and strong leadership qualities to ensure that people follow your lead and buy into your vision.
7. Possess a bright, clear, and calm communication style.
8. Be organised with a methodical approach to tasks.
9. Be able to work under pressure and meet tight deadlines.
Benefits
As well as being able to call yourself a ‘Native’, here’s some of the other great benefits of working with us:
1. Company Pension Scheme provided by NEST.
2. Cycle to Work Scheme.
3. 24/7 Employee Assistance Programme.
4. Westfield Health Cash Plan.
5. Life Assurance.
6. Referral Scheme.
7. Paid Volunteer Time.
Native is better, and our communities are better when people from all walks of life come together. At Native, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment that celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief. We firmly believe that our future success lies in the diversity of thought from all Natives and is integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you!
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