About The Role
An exciting opportunity has become available for an experienced Incident Manager to join the HomeServe Technology & Change Team! The primary purpose of the Incident Manager is to be responsible for introducing and championing the end to end incident management process.
You will be responsible for maintaining process standards and procedures for all elements of the Incident Management process (including Major Incident Management).
Your key focus & deliverable is to ensure as a business HomeServe's technology service is resilient, performant with high availability delivered to achieve the right outcomes for our customers, by proactively introducing counter-measures as soon as possible if operating and service levels are likely to be breached.
You will be joining a highly successful service focused IT Service Delivery team who are undergoing significant investment and expansion to ensure we have best of breed technology and the right team. Own the end to end Incident and Major Incident Management processes, including Service Now configuration design
Drive improvements to ensure the customers journey and experience is seamless from start of incident creation to resolution
Be the Major Incident Manager during core working hours, ensuring that mean time to resolution is rapid and impact to our customers is minimal
Leads investigations of serious incidents, engages with external parties, issues responses and noti...