Job Description As a Workshop Administrator, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for ensuring the most efficient and highest possible standard of customer service and depot administration procedures. You will be working as part of the team to maintain, build employee and customer relations to ensure that the workshop operation achieves all set financial and cultural objectives/targets. Monday to Friday, 09:00-17:00 Salary: £24,000-£26,000 Daily Duties: Provide outstanding customer service through face to face, phone and general administration support and filing Via daily reports received you will manage the daily Work in Progress ensuring that all jobs are correctly raised & entered on system and that the WIP administration is controlled & kept to a minimum Processing of R&M and Warranty claims Job cards to be raised correctly Inc. PO, customer authorisation etc. Raise service sheets for the workshop and any other relevant paperwork required The sale and invoicing of trucks & trailers New truck PDI work carried out at Wentworth Park, including preparing for a vehicle’s arrival, creating workshop physical job packs and Autoline Work in Progress (WIP) lines, liaising with other departments to ensure that customer requirements are met, and vehicle documentation is processed efficiently Resolve customer queries where possible, when necessary, bring to the attention of the Workshop Controller / Workshop Manager Deal with customer’s bookings ensuring that we have a method for payment and the correct line of authority and amount procedures are followed Registering of new vehicles using the VRS system when required Always Understanding of all Company Safe Systems of Work and adherence to them Provide all customer documentation in a timely manner and maintain customer files, including uploading of statutory documents to the relevant system Workshop invoicing General administration office duties and any task the Administration Pool Team Leader reasonably requests with the aim of keeping administration tasks up to date and in line with SLA’s Support the management of the onsite ATF lane (where applicable) for both internal and external bookings and the management of costs and revenue associated with this along with all administration associated to this task.