Main area: Palliative and End of Life Care
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time (37.5 hours per week, shift pattern over 7 days a week)
Job ref: 381-CT-6516613
Employer: Sandwell and West Birmingham NHS Trust
Employer type: NHS
Site: SWB NHS Trust
Town: West Bromwich
Salary: £23,615 per annum
Salary period: Yearly
Closing: 04/11/2024 23:59
Admin Assistant - End of Life Care Coordination Hub
NHS AfC: Band 2
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
1. People: To cultivate and sustain happy, productive and engaged staff;
2. Patients: To be good or outstanding at everything we do;
3. Population: To work seamlessly with partners to improve lives;
An exciting opportunity has arisen within the Connected Palliative Care Service for an experienced Administrative Assistant to join our existing administrative team in supporting patients at end of life. The team is professional, friendly, flexible and maintains a CQC rating of excellent.
The vacancy would be suitable for a caring and empathetic person who can communicate clearly to patients, relatives and health and medical staff with strong resilience in this specialist area. An administration background of working in a fast-paced environment is essential.
The Hub services working hours are from 8am - 8pm. All applicants need to work flexibly, including weekends and Bank Holidays. You will receive enhancements for working weekends and Bank Holidays (this is including Christmas, New Year and Easter Bank Holidays).
The service has social events and working within the NHS you will have benefits and annual leave starting at 27 days plus bank holiday allowance.
We would welcome applications from candidates who do not hold the Level 3 Business Administration qualification as this could be offered during employment.
Main duties of the job
This is an important supportive administration role within the End of Life Care Coordination Hub. The HUB is a single point of access for patients in their last year of life, patient’s families/carers and healthcare professionals and is part of the wider care navigation centre.
The post holder will be required to provide a full administration service to the Coordination Hub supporting all process and procedures. This includes answering telephone calls from patients, relatives, healthcare professionals and ensuring positive ID while following GDPR confidentiality rules and escalating appropriately.
You will be expected to record and type up accurate information on patient record systems, communicate with outside professionals clearly and in a timely manner, and work with the team to provide quality care to patients at the end of life, following up on calls to healthcare professionals, patients, or relatives.
You will be expected to provide administration duties within the office area and to the service in general, which could include filing, typing letters, scanning documents, laminating, stocking up on paper and leaflets, updating databases on Excel, note/minute taking for the wider service, stationery control, and keeping working areas clean, tidy and clear of clutter.
You will be expected to complete a full range of Administrative Competencies within a 12 month period.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
We have three strategic objectives:
1. Ambition: We’re ambitious for our communities. We want to make a difference, improving life chances and health outcomes.
2. Respect: We are a place of inclusivity. We value, celebrate and draw strength from the diversity among us, and in our communities.
3. Compassion: We’re a welcome, friendly Trust. We have care, kindness and compassion at our heart.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details of what the role entails.
Person specification
Qualifications
* GCSE or Equivalent in English and Maths
* NVQ Level 2/3 in Business Admin
* NVQ Level 2/3 in Customer Service
Job Experience and abilities
* Admin/Clerical Experience
* Customer Service or Dealing With Public
* Maintain a Calm, Focused and Professional Approach
* Ability to Deal with Multiple Tasks and Prioritise Workload
* Ability to Communicate Effectively within a Multi Disciplinary Team
* Shows Empathy / Sympathy Skills
* Understand GDPR / Confidentiality Policy
* Experience Handling Calls / Telephone Skills
* Understanding of IT and Microsoft Packages
* Team Player / Shows Good Teamwork
* Previous NHS experience
* Experience of Patient Information Systems (e.g. Systm One, Rio, Unity)
* Confident with Spreadsheets / Databases
* Previous Experience in Hospital, GP practice or Healthcare
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr