Customer Service Coordinator My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Customer Service Coordinator to join the team. Basic Salary: Circa £25k plus bonus Location: Office based, Leighton Buzzard Hours: 8.30am-5.00pm Mon to Fri Job Summary The Customer Service Coordinator are responsible for after-sales related cases such as delivery issues, item returns and spare parts. Key Duties and Responsibilities Service and Returns Respond to Item Return enquiries via phone, email, and website service page Organise safe return of items and book-in the goods upon arrival Perform basic testing and fault-finding of returned items Organise safe return of items to vendors for replacement, repair, or credit, and booking out upon shipment Chase outstanding purchase order returns from vendors Raise sales orders for returned/repaired/replacement goods Charge and invoice customers for repair/shipping costs Ship and invoice repaired/replacement goods back to customers Courier Liaison (Delivery Issues) Respond to customer delivery issue enquiries and liaise with couriers Spare Parts Respond to customer spare part enquires Price-up spare’s orders and prepare spare part quotes / sales orders Ship and invoice spares orders General Assist with warehouse duties as required Support the sales team by answering the company phones Assist with marketing functions as required Invoicing completed in liaison with Accounts Department. Experience / Education Required Good basic level of education (i.e., schooling / further education) At least 2 years’ experience in Customer Service-related roles B2B customer service experience (ideal but not essential) Experience and/or desire to work within a busy office environment working closely with your colleagues Skills / Knowledge Good communication and numeracy skills Computer skills: Self-disciplined and self-motivated Able to maintain good relationships with customers, vendors and colleagues Able to multi-task, work in a fast-paced environment and to prioritise Able to work alone with minimal supervision Great attention to detail