We are currently looking for an experienced customer service advisor to join our busy client in Blandford on a full-time permanent basis, this role will also be supporting the office manager, providing holiday cover when required.
Working Hours:- Monday - Friday 8.30am - 5pm
The role of our Customer Service Advisor is critical to the business's success. Customers are predominantly elderly and rely upon the office teams to resolve their queries and take their orders over the phone.
The Right Candidate will:-
Have experience of a customer service role
Have Sales experience, with experience of working in a team environment
Confident using on computers, able to manage and process orders
Numerate and good written English; GCSE Maths & English standard or equivalent at grade C or above.
Confident telephone manner
Able to pay attention to detail, prioritizing accuracy
Able to work to deadlines
Have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
Have an ability to communicate and relate to people at all levels.
To act as a link for drivers and customers if any problems arise during a delivery round.
To be able to learn our in-house computer systems, manage the taking of orders, and database management for current or lapsed customers.
Demonstrate a real int...