Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
MyUniHub is the first point of call for all non-course related enquiries on both Swansea University campuses, providing an excellent front line customer service to ensure that students have the best possible student experience.
This role provides an exciting opportunity to be part of this dynamic team providing an excellent level of customer service that is welcoming, supportive and knowledgeable.
The primary aim of the Student Information Assistant is to provide a courteous welcome to MyUniHub and be the first point of contact for a diverse range of students and visitors.
To deal with all queries in a professional, efficient, sensitive and courteous manner whether they are in person, by telephone or by email. Where possible respond to queries at first contact or direct people to appropriate sources of information and contacts where an initial response is not possible.
This role is wholly campus-based, with time-sharing between Singleton and Bay campuses based on a rota.