Our client, a global software solutions company, are recruiting for a Customer Success Manager to join their UK office in Watford.
The purpose of the role is to strengthen the Customer Success Team and you will be working towards increasing the value the customers get out of the company products. It is very much relationship-focused customer care that aligns client and vendor goals for mutually beneficial outcomes!
With a fantastic salary and earning potential, great benefits and opportunity to work for a hugely successful and interesting global company, this is an excellent opportunity to progress career!
What’s in it for you?
· Salary: Up to £50k salary depending on experience
· Hours: 8.30am-5.30pm Monday to Friday - hybrid working
· 22 days holiday plus 1 additional day per year of service (up to 25 days)
· Healthcare
· Pension
· Parking
· Regular social events
Key responsibilities:
· Increase the values of services by cooperating with the customer, sales and the product team.
· Support customers by successfully setting up their Software.
· Become a product expert and use this knowledge to effectively guide customers towards their desired outcomes.
· Understand the customer’s needs and use cases to be professionally prepared to overcome any incidents.
· Ensure product adoption by onboarding new customers and new teams
· Develop best practices for new customer onboarding, implementation to ensure ongoing customer growth
· Work closely with the local Customer Success and Sales organizations on a global scale and report directly to the UK Managing Director, liaising closely with the VP of Customer Success.
What the employer is looking for:
· At least 3 years’ experience in a client-facing role, managing complex accounts in a B2B, ideally SaaS company
· Experienced with implementing, onboarding and training of enterprise customers
· Enjoy working cross-functionally on a daily basis. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc.)
· Assess yourself as a quick learner and have the ability to work effectively in a fast-growing environment
· Open-minded and proactive team player combined with excellent time management skills to achieve ambitious goals
· Have strong written and verbal communication skills in English additional languages could be advantageous