Our busy salon now requires a full-time Receptionist to join our team.
We are a fast-paced salon that requires someone who can keep up with our clients' demands and how quickly the salon moves.
Working Hours:
Tuesday - 8.30am - 6pm
Wednesday - 8.30am - 6pm
Thursday - 8.30am - 5.30pm or 10.30am - 7.45pm
Friday - 8.30am - 6pm
Saturday - 8am - 4.45pm
Working week is 40 hours (shift work). Starting times are between 8am & 9am depending on what shift you are on. Finishing times are between 5pm & 6.15pm depending on what shift you are on. Thursday's are a late night where you will finish at 7.45pm, please note you will also start later this day at 10.30am. Rota's are provided usually 2 weeks in advance so you will know what shifts you are on and which salon you are working in for that week.
Ideally, able to cover shifts when needed in our Gloucester or Cheltenham salon, not essential.
Starting salary is shown above; this will increase after experience is gained. Overtime may become available.
The first 3 months of your training will commence in our Cirencester salon with a senior receptionist.
Main Duties:
* Administration and banking
* Sending and dealing with emails
* Excellent phone manner for dealing with bookings and queries
* Working mostly with computer-based software including Word and Excel
* Dealing with clients and their needs such as taking bills and booking appointments
* Keeping the reception area clean and stocked up including all product shelves
* Opening and closing of the salons (key holder)
* Working closely with all stylists to ensure all columns run smoothly
* Ensuring all clients have an enjoyable experience from the minute they arrive to when they leave
* Confidently dealing with any issues that may arise and be able to handle complaints kindly and promptly
* Following all policies and procedures put in place by management to ensure our reception area runs smoothly at all times
* Meeting and greeting all clients with a friendly smile and persona
* Maintaining an immaculate front of house at all times including hair and makeup
* Reporting to your Front of House manager regularly and keeping them up to date at all times
I must stress this is a high-pressure role which requires multi-tasking, high levels of concentration, long periods of time standing, and working closely with a team.
Candidates who are successful to the next stage of interviewing will be required to attend a trial afternoon; this is purely so you have a better understanding of what this role entails.
Job Types:
Full-time, Permanent
Pay:
£11.44 per hour
Benefits:
* Employee discount
* Store discount
Schedule:
* 10-hour shift
* 8-hour shift
Experience:
* Reception: 1 year (required)
Work Location:
In person
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