Job summary An exciting opportunity has arisen, as we are looking for an enthusiastic candidate to provide secretarial and administrative services for the Single Point of Access (SPA)/Switchboard Service. This is a full time post working over three or four days per week, Monday-Friday. The successful applicant will need to be highly motivated, positive, and able to work under pressure, often managing varying admin tasks. There is an expectation that they will be able to work as part of a team and individually using their own initiative. The post is based around operating the Trust's Switchboard and completing referrals to Mental Health Services within the Trust. You will be expected to support the day-to-day functioning of the service, as described in the Main Duties section of this advertisement. PREVIOUS APPLICANTS NEED NOT APPLY. THIS VACANCY MAY CLOSE EARLY SHOULD SUFFICIENT APPLICATIONS BE RECEIVED. Main duties of the job The main duties of the role are: - Providing a comprehensive telephone service, communicating with staff, service users, professionals and members of the public. - Completing referrals to mental health services across the Trust. - Providing out of hours administrative support for clinical teams, for example, by allocating shifts to bank staff. - Secretarial support including the minuting of team meetings, audio-typing and supporting with general administrative tasks. About us The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching,research and development. There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers. We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank. Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only (this does not include Healthcare Support Workers). This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa. Date posted 15 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 173-10925-ACUTE Job locations SPA/ Switchboard Team Leeds LS9 7BE Job description Job responsibilities - Have daily telephone contact with service users, visitors, staff, other departments within the Trust and partner organisations. - Participate in the collection of information, record and accurately input any data. - Handle information which will be of a confidential and sensitive nature in accordance with Trust Information Governance policy. You will be required to meet NHS standards for confidentiality and information sharing. - Deal with telephone calls, taking accurate messages, responding appropriately, and passing information on from members of the public, GPs, and other health professionals. You will provide non-clinical information and advice to patients and relatives within the boundaries of the role. - Be expected to understand and recognise urgent messages and the need for an appropriate response and action within the boundaries of the role. - Provide a full secretarial and administrative service to the identified multi-disciplinary teams. This will include (not exhaustive): word processing, audio typing and typing of correspondence. - Develop effective working relationships with your direct team coordinator, the support service team, and clinical teams. - Participate in meetings (MDTs and team meetings etc.) as required keep updated with service issues and developments. Job description Job responsibilities - Have daily telephone contact with service users, visitors, staff, other departments within the Trust and partner organisations. - Participate in the collection of information, record and accurately input any data. - Handle information which will be of a confidential and sensitive nature in accordance with Trust Information Governance policy. You will be required to meet NHS standards for confidentiality and information sharing. - Deal with telephone calls, taking accurate messages, responding appropriately, and passing information on from members of the public, GPs, and other health professionals. You will provide non-clinical information and advice to patients and relatives within the boundaries of the role. - Be expected to understand and recognise urgent messages and the need for an appropriate response and action within the boundaries of the role. - Provide a full secretarial and administrative service to the identified multi-disciplinary teams. This will include (not exhaustive): word processing, audio typing and typing of correspondence. - Develop effective working relationships with your direct team coordinator, the support service team, and clinical teams. - Participate in meetings (MDTs and team meetings etc.) as required keep updated with service issues and developments. Person Specification Skills Essential Excellent communication skills and experience of dealing with members of the general public Experience Essential Experience of working within a team and to communicate and work effectively within the team Knowledge Essential Knowledge of Information Governance Person Specification Skills Essential Excellent communication skills and experience of dealing with members of the general public Experience Essential Experience of working within a team and to communicate and work effectively within the team Knowledge Essential Knowledge of Information Governance Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Leeds and York Partnership NHS Foundation Trust Address SPA/ Switchboard Team Leeds LS9 7BE Employer's website https://www.leedsandyorkpft.nhs.uk/ (Opens in a new tab)