We are recruiting for a part-time Control Centre Operator on a maternity contract basis, working on behalf of the local Council in their Lifeline 24/7 Control Centre located in the heart of Folkestone.
No previous control centre experience is required, but the role is considered ideal for someone with strong administrative and customer service skills, particularly over the telephone. The ideal candidate will have a polite, calm, empathetic demeanour and exceptionally clear communication skills.
Main Purpose of the Role:
1. The team monitors Lifeline Clients and deals with out-of-hours duty officer calls.
2. You will provide support, advice, and action an emergency response, should the call demand.
3. The role involves safeguarding vulnerable and disabled customers by providing an effective response and proactive monitoring service via Lifelines, mobile GPS enabled devices, and telephone information lines.
4. You will respond to calls for assistance from clients and stakeholders of all the monitored services, ensuring appropriate action and services are utilised to resolve both crisis situations and daily dilemmas.
5. You will be required to produce accurate reports and records of all non-routine incidents such as medical or environmental emergencies, ensuring the appropriate emergency services are called when necessary and referring on, as appropriate, to other services.
Hours of Work:
You must be able to commit to an average of 22 hours per week, which will include occasional weekend work. The role will run until July 2025.
Because this is an out-of-hours service, you must be available to work a combination of shifts including earlies, lates, and nights:
* Early Shift: 6am - 2pm
* Late Shift: 2pm - 10pm
* Night Shift: 10pm - 6am
The rota is prepared months in advance, so once you have started, you would know what you were rota'd to work. There is some flexibility around shifts, and you may have the opportunity to swap shifts with colleagues. Additionally, there may be opportunities to pick up occasional additional shifts due to sickness/holidays, etc.
Rate of Pay:
£26,44.00 - £34,822 per annum according to experience or £13.90 - £18.10 per hour.
The successful post holder will be required to complete a DBS check at no personal cost.
If you would like to be considered for the above and can commit to the out-of-hours, then your application is warmly welcomed. #J-18808-Ljbffr