Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Recoveries Administrator to join our ever evolving Global Revenue Collections team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the Team This is part of our Global Collections team, who work to a hybrid model of 3 days at home a week and 2 days a week in our vibrant Manchester Office in the ever-desirable area of Spinningfields, Manchester City Centre. Our newly refurbished offices host a friendly yet professional environment where successful candidates can develop and grow. Our Global Collections team provide support to our business customers, managing accounts with a strong focus on mitigation of losses, cash collection, and aged debt clearance. What you’ll own This role manages a portfolio of customers which have become insolvent or managing them through the insolvency process. You’ll be part of a high performing, fast-paced team who triage internal and external notifications identifying merchants who may become insolvent. You will support all administrative aspects around insolvent Merchants, working across multiple platforms with the aim of risk management and loss reduction. You will have contact with both merchants and Insolvency Practitioners to discuss strategies for recovering any losses. Key Responsibilities: Look after the small and medium business divert process from start to finish. This involves critical business processes such as withholding customer funds to clear outstanding debt. Work closely with the Business Support team to ensure customers are treated fairly by receiving written communication prior to Diverts being applied. Creditors Meetings and meetings with Insolvency Practitioners as required Report directly to the head of Recoveries and take part in weekly team meetings. Role is not phone based but expected to respond to daily email queries from customers and colleagues in a professional written manner and within the agreed SLA. Provide online support via MS Teams instant messages to Collection agents dealing with customer calls and other internal stakeholders Daily downloads of reports and collating information onto MS Excel spreadsheets Daily creation of Data files to be sent to the Automation team. Providing Divert summaries and Debt allocation breakdowns to customers or internal stakeholders Accurately keying in BACS refund payments to customers following Diverts Approving requests in the online team queue at the end of each day The role will require outbound dialling and all calls are recorded for QA What you will bring Previous experience of working in a recoveries and/or credit monitoring/collections environment Analysing financial and business reports then summarising appropriately Experience of having challenging conversations with external clients / merchants, whilst delivering exceptional customer service Great if you have Insolvency Qualifications (CPI or ACCA) Experience working in a regulated company following the FCA, DPA, TCF & Banking Code Regulations. Understanding around the BACS rules What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass