Experience Ambassador
Location: Edinburgh, Scotland - Johnnie Walker Princes Street
Position: Full-time
Closing Date: February 23, 2025
About Us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. Our purpose - Celebrating life, every day, everywhere - plays a meaningful role in our company, for our people, our diversity, our brands, and how we build shared value.
This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build memorable experiences across our venues in Scotland. Johnnie Walker Princes Street will take visitors on an immersive journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers.
About the Role
As an Experience Ambassador, you will entertain guests from around the world and provide a world-class experience at Johnnie Walker Princes Street. You will welcome guests, guiding them through their personal whisky adventure.
Your responsibilities include:
1. Bringing to life the art of whisky making and the heritage of our brands during interactive tours and tastings.
2. Handling ticketing, admissions, information services, and booking tailored visitor experiences.
3. Engaging with visitors to provide personalized experiences.
4. Acting as a brand advocate, sharing the Johnnie Walker story and encouraging guests to discover Scotch whisky.
About You
To be successful, you will need great customer service skills, preferably with experience in retail or hospitality. Strong interpersonal and communication skills are essential, along with natural presentation abilities. Previous experience as a tour guide is preferable but not crucial.
Key skills include:
* Planning and upselling tailored tours and packages.
* Engaging visitors with confidence and charisma.
* Knowledge of whisky production and trends (training will be provided).
Top Accountabilities
* Maintain a friendly, confident, and engaging personality.
* Possess deep knowledge of the whiskies in our portfolio.
* Provide premium service and promote brand messages.
* Rotate within different areas of the Brand Home.
* Deliver experiences and tastings to agreed standards.
* Assist with special events and guest inquiries.
* Ensure compliance with safety and sanitation standards.
* Process admissions and handle cash transactions.
* Provide feedback for continuous improvement.
* Engage in personal growth and development opportunities.
Qualifications and Experience Required
* Accomplished presentation and communication skills.
* Customer-first mindset and ability to interpret consumer insights.
* Energetic, motivated self-starter with decision-making skills.
* Ability to adapt delivery style to varying audiences.
* Fluent spoken English; additional languages are beneficial.
* Experience in a customer-facing role.
* Strong team player with flexibility in work schedule.
Working with Us
Join us and expect a competitive rewards and benefits package, including:
* Product allowance and membership discounts.
* Contributory pension scheme.
* Competitive annual bonus (dependent on performance).
* Generous holiday allowance.
At Diageo, we celebrate our inclusive and diverse culture, recognizing the value of every individual.
Feel inspired? Create a future worth celebrating with us!
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