Exciting Opportunity: Electronic Call Monitoring (ECM) Administrator
Part-Time: 15 Hours Per Week
11.74 per hour
Shifts: Wednesday & Thursday evenings, plus weekends on a 2-week rolling rota
Are you ready to make a difference in a fast-paced and rewarding role? Were looking for a detail-oriented and proactive Electronic Call Monitoring (ECM) Administrator to join our dynamic team. If you thrive on precision, enjoy problem-solving, and have a knack for technology, this role is your chance to shine!
Your Key Responsibilities:
As our ECM Administrator, you will play a pivotal role in ensuring the smooth operation of our care services. Youll be responsible for:
Monitoring and Verifying Care Logs: Ensuring care workers log real-time attendance accurately and addressing any discrepancies using our Alert Manager system.
Problem-Solving: Identifying and rectifying late or missed calls, duplicate log-ins, and maintaining accurate records.
Compliance Coordination: Liaising with Care Coordinators to resolve time-monitoring issues and ensure full compliance with service standards.
Data Integrity: Cross-referencing ECM systems with care plans to create an accurate audit trail for Local Authorities.
Supporting Care Workers: Training care workers on ECM usage and maintaining records of users unable to use telephony systems.
Reporting: Generating weekly compliance reports and statistical data as required to ensure...