Field Support Engineer
We are seeking a dedicated Field Support Engineer to provide second-line IT support and expertise to educational institutions and select corporate clients across Merseyside. This role is ideal for a tech-savvy professional who thrives on solving problems, enjoys a dynamic work environment, and has a passion for empowering schools and businesses through tailored IT solutions.
Role Overview:
As a Field Support Engineer, you’ll be the primary technical point of contact for a range of clients, focusing primarily on schools and other educational organisations. You will manage IT systems, troubleshoot issues, and provide hands-on support during regular on-site visits. This role also includes opportunities to work on IT projects with corporate clients, offering variety and challenges to expand your expertise.
Key Responsibilities:
* Deliver second-line IT support to schools, universities, and corporate clients.
* Maintain and optimise IT systems, networks, and infrastructure for reliable performance.
* Conduct on-site visits across Merseyside, providing technical support and IT consultancy.
* Troubleshoot and resolve hardware and software issues efficiently.
* Support and configure IT solutions, including cloud platforms (Office 365, Google Workspace), server systems (Windows Server, Active Directory, DNS, DHCP), and educational technologies (e.g., MIS, Paxton Systems).
* Work with staff and clients to ensure IT solutions meet their...