Member Support Officer
Salary: £29,093 - £32,654 (Grade 5)
1 post
37 Hours
An exciting opportunity has arisen to appoint a Member Support Officer within the Fund’s Member Service Team.
The Fund is one of the UK’s largest pension funds providing, from its ‘state of the art’ new building at i9 in Wolverhampton, local authority pension benefits for employees across the West Midlands. The Fund manages and administers the pension interests of over 330,000 scheme members, 800+ employers and currently has over £20 billion in assets under management.
Responsibilities will include:
* Designing and producing presentation slides for the Member Relationship Officers to use and other marketing materials for Fund events.
* Assisting the team in launching Webinars across the Fund’s employers.
* Presenting at small events delivered to employees, employers or representatives and providing front-facing support to members of the fund both at Fund events and visitors to the Fund.
* Ensuring that material for the Fund’s website and member literature is up to date and relevant.
* Researching, targeting and delivering individual pension meetings to members who work in hard to reach areas across all our employers.
* Establishing partnership working arrangements with relevant organisations in both the private and public sectors to enhance a front-facing service.
The ideal candidate will be highly organised, creative, flexible and have excellent communication skills. They must have significant pension knowledge and experience and be able to demonstrate good presentation skills.
With PMI study support, training programme and a generous defined benefit pension arrangement, the Fund provides the ideal opportunity to invest in your future.
For more information please email WMPFRecruitment@wolverhampton.gov.uk.
Our working arrangements
All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work-life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.
Diversity
We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.
Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.
We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.
As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.
We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here.
Recruitment of Ex-Offenders
We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here.
Employment Information & Support
If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here.
Attached documents
Member Support Officer.pdf
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