Workman's Recruitment is partnering with a highly regarded housing association at the forefront of housing and support services for vulnerable adults. You will play a key role in the support and resettlement of people, covering a wide variety of tasks that contribute to fixing broken lives.
They are searching for someone with excellent communication skills and the ability to deal calmly with people who may present with challenging behaviour. Due to the nature of the role, you will need to have a Full UK Driving License and Own Vehicle.
Duties & Responsibilities:
* Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
* Maintain accurate records of tenant interactions, property conditions, and any actions taken.
* Handle residents' questions and complaints through email, phone, or home visits.
* Undertake basic property maintenance inspections ensuring health and safety guidelines are being followed.
* Build strong relationships with residents to ensure satisfaction.
* Be available for out-of-hours work on a rota basis.
Skills & Knowledge:
1. Be able to sympathise with residents and their concerns
2. Flexible to accommodat...