Job Summary
The IT Support Analyst will be responsible for providing effective and efficient technical support to clients' users, ensuring that the business can use IT services as expected. The ideal candidate will have experience in IT service management, with a strong understanding of ITIL processes and procedures.
Key Responsibilities
* Provide IT support to users via the IT Service Desk
* Handle and manage incoming calls and online requests to the IT Service Desk
* Ensure that all IT incidents and service requests are resolved in an effective and efficient manner
* Coordinate effectively with other IT support analysts and provide support and guidance to other IT department team members
* Ensure user awareness and compliance with relevant policies and procedures
* Identify and help deliver continuous improvement to IT services
Requirements
* Eligible for SC clearance
* Windows 11
* 'Halo' Service Management tool
* Experience of integrating Service Management tools with other platforms
* IT Service Desk reporting
* Experience of hardware and software refresh initiatives
* Experience of device configuration management tools
* Problem Management
* ITIL Foundation certification
What We Offer
* Salary of up to £35,000
* Generous benefits package
* Access to industry-leading training and certifications
* Good pension
* Free parking
* Opportunity to accumulate and stack holiday