Home Ownership Officer
Salary:
Location: Bimringham
Duration: Permanent
Purpose:
Coordinate housing services for shared ownership, leasehold, and owner-occupier residents. Responsibilities include account management, resales, staircasing administration, service charge estimation, and consultation for major works/repairs.
Key Responsibilities:
* Manage all aspects of shared ownership, leasehold, and owner-occupier activity.
* Monitor rent and service charge accounts in line with income recovery policies.
* Act as first point of contact for resales and staircasing, liaising with legal representatives.
* Coordinate Section 20 consultations, issuing notices and supporting documentation.
* Assist Finance Team with accurate annual service charge calculations and billing.
* Resolve service charge disputes and ensure reasonable, accurate bills are provided.
* Work with residents and Customer Engagement to foster collaboration and influence.
* Handle Right to Buy/Voluntary Right to Buy/Right to Acquire applications.
* Maintain compliance with leasehold legislation and best practices.
Requirements:
* Experience:
* Extensive experience in housing, specializing in home ownership.
* Proven income management and arrears recovery experience, including court representation.
* Administration of Right to Buy/Right to Acquire applications.
* Education:
* 5 GCSEs (Maths/English) or equivalen...