Network Control Technician
Contract- 6 months potential for extension
£212.50 per day
Location- Liverpool
Hybrid working- 2 days onsite per week
7am-4pm
Fulltime- 5 days per week
Inside IR35
Role overview:
Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities.
Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management.
What you'll be doing:
In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures (SO...