Freightserve recruitment are looking for a Logistics Care Specialist for a major Freight Forwarder. The company is based in the Heathrow area. ROLE:- Working within a high performing team, your role will be to procure air freight costs and flights, book and process export shipments on an allocation or adhoc basis to strict deadlines. From an import perspective you will also plan and monitor full utilisation of trucks. You will also be responsible for maintaining quality standards in security, health and safety as well as that of the environment in relation to these three key areas. RESPONSIBILITIES:- Ensure carrier contract retrieval into cost entry and add manual accruals as required. Ensure accurate gross profit for all contracted freight and UK charges. Maximise gross profit on every shipment by ensuring correct profit share and sales quotation is linked on every shipment file. Investigate and resolve issues related to schedule changes, routing discrepancies, and missing shipment statuses and notify the respective parties in case of issues. Monitor and address discrepancies with carrier invoices, escalating, as necessary. Raise freight and additional charge invoices to our customers. Serve as a key contact for the services within your scope. Engage in regular communication with Customer Care Locations, other OCC departments, offices overseas, and suppliers, building strong relationships. SKILLS AND EXPERIENCES:- Experience in either freight forwarding or transport planning preferably with the focus on sea freight. Experience in Import Operations is advantageous. Experience in processing data and task based work is advantageous. Ability to understand and execute new processes. Excellent knowledge of MS office features, especially excel. Understand & respect the company confidentiality and compliance regulations (Code of Conduct). Strong affinity with required customer quality standards. Understanding of Incoterms, shipment types and methods. Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines. Working hours are Monday - Friday 0900 - 1730 As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.