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Customer Service Assistant Manchester Piccadilly - various vacancies
Sector: Customer Services
Role: Assistant
Contract Type: Permanent
Hours: Full Time
About Network Rail
Are you looking to join an organisation where you do meaningful work every day? As a customer service assistant, you'll be starting a rewarding career with Network Rail.
Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity.
We're undertaking an ambitious change. Our vision is Putting Passengers First - a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader.
We're an organisation where people matter. We matter to millions.
Brief Description
You make all the difference... In the North West & Central region we manage some of the busiest stations in the country - London Euston, Birmingham New Street, Manchester Piccadilly and Liverpool Lime Street - which combined see up to 1.3 million passenger journeys each weekday.
As a Customer Service Assistant, you will play a key part in keeping our station services running smoothly and safely. Every day is varied, and it's your ability to handle different situations that will help you shine.
If you make the grade then you can look forward to a rewarding and fulfilling career with a company that recently joined the top 50 in Glassdoor's 2021 Best Places to Work.
About the role
Your operational and people skills matter. You'll help keep our passengers and station services moving. As a customer service assistant at Manchester Piccadilly, you'll enjoy variety and lots of activity in your role - this really is a job where no two days are the same.
Our passengers and station users matter, and you'll be out there to provide a safe, secure and positive station experience. Most days you'll be covering significant distances across the station as you conduct security searches, monitor the station concourse, and help passengers during their station experience. You will spend most of the working day on your feet being highly visible to the customer. Your training and attention to safety and security will help keep our station users safe every day.
Your skills matter
You don't need any rail experience, but you do need to show that you have transferable skills in the following areas:
People focus - you'll enjoy working in a role that requires you to deliver excellent customer experiences.
Safety and security - you'll be able to demonstrate vigilance and safe behaviours.
Communication - you'll need to communicate clearly (both written and verbal), warmly and concisely in English.
Acting as one team - station operations depend on a high level of team working.
Staying calm under pressure - you need to be someone who stays calm under pressure.
Confident decision making - your decisions affect our passengers and other station users.
Willingness and capacity to learn - you'll work with many people, processes and equipment every day.
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
Your health, wellbeing and benefits
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including, childcare vouchers, Healthcare offers.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
Disability Confident Leader
Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
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