Job Description
Customer Technologist
Location: Waltham Cross, Herts
Salary: up to £37,000
Schedule: Monday to Friday, 40 hours per week (08:00 to 17:00)
As the primary technical intermediary for our major customers, the Customer Technologist will work with the Technical and Commercial teams to deliver great customer service by liaising with key customers and carefully handling any food safety, legality, or quality issue management they may have.
Reynolds Catering Supplies is one of the UK’s leading fresh fruit and vegetable suppliers to the foodservice industry and the only remaining national family-run greengrocer.
What will I be doing?
* Generation, implementation, and maintenance of the Customer Quality Management manuals.
* Communication of food technical scenarios and situations to our customers and colleagues.
* Ethical trading due diligence.
* Supporting wider business with product technical expertise.
* Monthly KPI reporting on customer technical performance.
* Key customer portal management.
* Customer complaint management.
* New supplier and product approvals.
* High performance in customer audits.
* Timely investigations, resolution, and preventative actions.
* Participation and leadership when needed in team/customer meetings.
What do I need to be considered for this role?
* Educated to degree level or equivalent.
* Demonstrable experience within the food industry.
* Unparalleled awareness and understanding of food legislation.
* Very high level of attention to detail, understanding the need for continual improvement programs.
* Highly structured and organized, comfortable with Microsoft Word, Excel, and Outlook.
* Detailed knowledge of customer quality management systems and their application.
* HACCP and food safety experience (essential).
* Effective communicator across all levels of the business.
Benefits:
* Annual pay reviews.
* 20 days plus Bank Holidays (increasing up to 25 days with length of service).
* Retail discount membership.
* Health care cash plan membership.
* Group personal pension plan.
* Further company tailored benefits achieved through service and commitment.
This is a brief outline of the Customer Technologist role. For more information or to apply, please click on the link. We look forward to hearing from you!
Reynolds is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.
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