ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role Our Independent Living Team are expanding, we have a part-time, 30 hour per week opportunity for a Housing Assistant to work at our Extra Care Service at Southlands in Knowle, Bristol (BS4). You will be part of a dedicated team where you will work with the Extra Care Scheme Manager to provide a high-quality housing management service, which ensures the delivery of safe and secure service provision. You will work to ensure our housing management services exceed customer expectations. Key responsibilities Provide advice and guidance for repairs, tenancy management and rent Complete routine health and safety inspections Engage and communicate effectively with residents Respond positively and timely to resident's complaints, handing on to specialist teams where appropriate Ensure all incident reports are completed as required What we're looking for We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced customer service professional, but you'll also be a great team player and have a basic understanding of health and safety requirements. You'll also be able to demonstrate: Experience of working with customers and acting on their feedback to deliver great customer service The ability to work together and communicate well with others Good oral and written communications Proven problem-solving and decision-making skills A good level of IT skills and knowledge Good administration skills Essential qualifications - Educated to a level one (GCSE or equivalent) or higher. In return for your dedication and commitment, we offer a fantastic benefits package including: Competitive pay £12.94 per hour (equivalent to £23,633 per annum, based on a 35 hour week) Permanent, 30 hours per week, Monday to Friday Helping to save for your future - Guinness will contribute up to 9% towards your pension on a matched basis Company sick pay after a qualifying period and Life Assurance Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities Employee Assistance Programme, plus more If you're interested in joining us and would like to apply for this role, we would love to hear from you Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme ADZN1_UKTJ