Summary
Bluechip is looking for an ambitious and hardworking individual to join their team working as a business administration apprentice, working closely with the letting manager and director. The successful candidate should be flexible in his/her working hours. Full training for the job will be provided.
Wage
£13,312 a year
Training course
Business administrator (level 3)
Hours
Monday-Friday with hours TBC.
40 hours a week
Possible start date
Monday 24 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Coordinating with engineers/builders/landlords and tenants to carry out necessary repair work
* To use Property Management Software and ensure all proper related paperwork is uploaded & saved on the system &computer folders
* Should be able to manage rental Excel sheet and basic accounting or invoices
* Proactively ensuring that all written communications on behalf of the Branch are accurate and Housing Act requirements (added advantage)
* Proactively managing, maintaining and developing relationships with both Landlords, Tenants and other agencies
* To actively support the Branch in achieving the highest levels of customer service feedback from clients, suppliers and the company
* Managing customer feedback effectively, sending out feedback forms and immediately addressing any highlighted areas of concern
* Ensuring that all documentation is completed before the beginning of the tenancy i.e. EPC, Gas Safety Certificate and Tenancy Terms and Conditions
* To generate quality leads, following these up and consistently aiming for high conversion rates
Where you’ll work
4 CARLTON DRIVE
ILFORD
IG6 1LU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WALTHAM FOREST CHAMBER OF COMMERCE TRAINING TRUST LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The training sessions will occur every two weeks at the Training Trust office located in Woodford.
Dates TBC.
Requirements
Desirable qualifications
GCSE in:
* English and Maths (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
Other requirements
•Willing to travel for viewings to show properties to prospective tenants and to carry out inspections for management properties.