Job Description
IT Support Consultant
As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements.
You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/ DX literacy.
1. Provide a range of IT services for our customer
2. Promoting MS Office365, RPA services and new technology to our customer by verifying each technology
3. IT Partners/ Vendors Management related to those projects
4. Activities related to customer's IT/ DX Literacy improvement (Planning internal IT seminar, Reviewing materials)
5. Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/ DX support and projects.
Key Responsibilities:
IT Consultant
6. UX/ DX support and RPA services
7. Respond to general IT/ DX related requests collaborating with other team members
8. Understand a customer's IT/ DX needs and clarify customer's system and DX requirements
9. Collaborate with customers to identify the scope of a project, timelines, and resources
10. Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle
11. Assist in testing including UAT and validating Proof-Of-Concepts
12. Provide support services for system maintenance collaborating with other team members
13. Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
14. Communicate and coordinate with the users/ stakeholders in each office (in English/ Japanese)
Skills / Knowledge:
Technical
15. Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams
16. Basic system development and operational knowledge (Experiences in system design and maintenance)
17. IT Vendors or Partners management experiences (IT Vendors control and negotiation skills)
18. Customer support / user support experiences
19. Preferred experience with Japanese companies
20. Preferred experience with UX and DX (Digital Transformation) technical projects
21. Preferred experience with Power Platform development, Azure
22. Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/ VBA, MS Access (desired but not required)
Communication
23. Candidate needs to have strong interpersonal communication skills
24. Adoptability to work in a fast-changing environment
25. Strong written and verbal communication skills
26. Proficient in English & Japanese language skills (Reading/ Writing/ Speaking)
27. User facing support skills
28. Self-motivated and an innovative mindset
Experience:
29. Must have 5+ years IT experience in a corporate environment
30. Preferably 1 -3 years experiences of System Development and Maintenance
The Client Company is based in City of London.
The salary for this position is circa £50K - £60K.
Please note that the Client does NOT provide sponsorship - so you must have the right to work in the UK.
Do send your CV to us in Word format along with your salary and notice period.