Job summary As a key member of the senior leadership team, the post-holder will contribute to the development and implementation of key objectives across the Clinical Management Group (CMG) and the Trust to deliver efficient services and effective patient care. The Head of Operations will have responsibilities and accountabilities across Women's and Children's CMG for successful operational leadership and management and strategic business planning - ensuring supportive and responsive operational management leadership of our services. Main duties of the job Key Result Areas Leadership Service Delivery & Development Finance Workforce Performance Standards and Requirements for Healthcare Organisations Communications Research and Development Governance and Risk About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/ Date posted 18 February 2025 Pay scheme Agenda for change Band Band 9 Salary £105,385 to £121,271 a year per annum Contract Permanent Working pattern Full-time Reference number 358-7002809-SR Job locations Leicester Royal Infirmary/Cross Site Leicester LE1 5WW Job description Job responsibilities Message from Jon Melbourne, Chief Operating Officer / Deputy Chief Executive and Jonathan Cusack, Clinical Director Womens and Childrens Thank you for your taking the time to consider this opportunity to work with us. We are firmly committed to being the best possible provider of healthcare and place to work in the NHS and we have an exciting opportunity to recruit a new Head of Operations for Womens and Childrens Clinical Management Group (W&C CMG). UHL is a Trust with regional and national reach. It has an operating turnover in excess of £1.6 billion and it provides a wide range of general and specialist services across a diverse range of communities in Leicester, Leicestershire and Rutland (LLR) and beyond. Whilst we are a large Trust, it is essential that we ensure all of our communities, patients and colleagues receive a personal and positive experience when they interact with the Trust reflected in our vision leading in healthcare, trusted in communities. Now is an exciting time for W&C, with developments, service improvements and investments across the CMG. We are one of the biggest and most complex CMGs in UHL, including one of the largest maternity and neonatal services in the UK and a childrens hospital with all key services located on one site. With a budget of over £215m and over 2,100 colleagues, W&C has services which operate across Leicester Royal Infirmary, Leicester General, Glenfield and community hospitals, as well as out in the wider community. We are looking for a Head of Operations who can show that they lead in the right way and that can evidence what they deliver. We will work together as a team across UHL to drive improvements in care and to create an environment in which individuals and teams can excel. We want to UHL to have one of the best cultures in the NHS because an inclusive and empowering culture delivers safe care. The postholder will play a key role in ensuring supportive and responsive operational leadership across W&C and UHL. We want a leader who will work alongside us to drive improvements to lead our services. The role will provide many opportunities to make a difference for our staff and patients and will have our full support. Maternity services are under intense national scrutiny and the post holder will need to develop key relationships with our regional and national teams and a working knowledge of maternity governance structures would be useful. UHL is also part of the LLR Integrated Care System and we already have strong relationships with primary care, CCG, Leicestershire Partnership Trust, Local Authority and voluntary sector partners. We are working to the following timeline: Job goes live: 18 February 2025 Job closes: 9 March 2025 Candidates contacted to confirm if they have been shortlisted:11 March 2025 Interviews: 20 March 2025 If you would like to speak to us about the role, please do get in touch. Thank you. Jon Melbourne, Jon.melbourneuhl-tr.nhs.uk or Suzanne.whymanuhl-tr.nhs.uk Jonathan Cusack, Jonathan.cusackuhl-tr.nhs.uk Job description Job responsibilities Message from Jon Melbourne, Chief Operating Officer / Deputy Chief Executive and Jonathan Cusack, Clinical Director Womens and Childrens Thank you for your taking the time to consider this opportunity to work with us. We are firmly committed to being the best possible provider of healthcare and place to work in the NHS and we have an exciting opportunity to recruit a new Head of Operations for Womens and Childrens Clinical Management Group (W&C CMG). UHL is a Trust with regional and national reach. It has an operating turnover in excess of £1.6 billion and it provides a wide range of general and specialist services across a diverse range of communities in Leicester, Leicestershire and Rutland (LLR) and beyond. Whilst we are a large Trust, it is essential that we ensure all of our communities, patients and colleagues receive a personal and positive experience when they interact with the Trust reflected in our vision leading in healthcare, trusted in communities. Now is an exciting time for W&C, with developments, service improvements and investments across the CMG. We are one of the biggest and most complex CMGs in UHL, including one of the largest maternity and neonatal services in the UK and a childrens hospital with all key services located on one site. With a budget of over £215m and over 2,100 colleagues, W&C has services which operate across Leicester Royal Infirmary, Leicester General, Glenfield and community hospitals, as well as out in the wider community. We are looking for a Head of Operations who can show that they lead in the right way and that can evidence what they deliver. We will work together as a team across UHL to drive improvements in care and to create an environment in which individuals and teams can excel. We want to UHL to have one of the best cultures in the NHS because an inclusive and empowering culture delivers safe care. The postholder will play a key role in ensuring supportive and responsive operational leadership across W&C and UHL. We want a leader who will work alongside us to drive improvements to lead our services. The role will provide many opportunities to make a difference for our staff and patients and will have our full support. Maternity services are under intense national scrutiny and the post holder will need to develop key relationships with our regional and national teams and a working knowledge of maternity governance structures would be useful. UHL is also part of the LLR Integrated Care System and we already have strong relationships with primary care, CCG, Leicestershire Partnership Trust, Local Authority and voluntary sector partners. We are working to the following timeline: Job goes live: 18 February 2025 Job closes: 9 March 2025 Candidates contacted to confirm if they have been shortlisted:11 March 2025 Interviews: 20 March 2025 If you would like to speak to us about the role, please do get in touch. Thank you. Jon Melbourne, Jon.melbourneuhl-tr.nhs.uk or Suzanne.whymanuhl-tr.nhs.uk Jonathan Cusack, Jonathan.cusackuhl-tr.nhs.uk Person Specification Training & Qualifications Essential Educated to Masters Level or equivalent knowledge and competency in management Extensive knowledge of the NHS in the acute sector with up to date knowledge of medical/surgical services oEvidence of CPD Experience Essential Experience of leading and delivering significant programmes of change within an NHS setting Demonstrable success in delivering change and performance with and through your management and clinical teams Ability to analyse complex problems and to develop practical and workable solutions to address them Working with clinical teams and senior colleagues towards the formation of service and business opportunities Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands Ability to manage and deliver to deadlines and within resources Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working Experience of managing multi-million pound budgets with responsibility for negotiating and performance management of complex contracts across and within services of significant financial value Communication and relationship skills Essential Excellent communications skills, written and oral Ability to build successful teams Able to work collaboratively with partner organisations Ability to influence and motivate staff to deliver challenging targets Ability to present highly complex data Proven negotiating skills Ability to manage conflict Equality, Diversity and Inclusion Essential Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs All staff are expected to engage in compassionate and inclusive leadership in the provision of high-quality care and interactions with others Person Specification Training & Qualifications Essential Educated to Masters Level or equivalent knowledge and competency in management Extensive knowledge of the NHS in the acute sector with up to date knowledge of medical/surgical services oEvidence of CPD Experience Essential Experience of leading and delivering significant programmes of change within an NHS setting Demonstrable success in delivering change and performance with and through your management and clinical teams Ability to analyse complex problems and to develop practical and workable solutions to address them Working with clinical teams and senior colleagues towards the formation of service and business opportunities Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands Ability to manage and deliver to deadlines and within resources Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working Experience of managing multi-million pound budgets with responsibility for negotiating and performance management of complex contracts across and within services of significant financial value Communication and relationship skills Essential Excellent communications skills, written and oral Ability to build successful teams Able to work collaboratively with partner organisations Ability to influence and motivate staff to deliver challenging targets Ability to present highly complex data Proven negotiating skills Ability to manage conflict Equality, Diversity and Inclusion Essential Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs All staff are expected to engage in compassionate and inclusive leadership in the provision of high-quality care and interactions with others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals of Leicester NHS Trust Address Leicester Royal Infirmary/Cross Site Leicester LE1 5WW Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)