Description Propel operational success with your expertise in technology support, software development and a commitment to continuous improvement. As a senior Technology Support III team member in Cross Risk Calculation Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Additionally, you will work closely with end users to analyze common requests and issues, implementing proactive measures to prevent future occurrences. Job responsibilities Provides end-to-end application service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Collaborate with end users to understand and analyze common requests and issues, implementing proactive measures to prevent future occurrences Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and proficient in applied experience Experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Strong technical skills, including experience with one or more general purpose programming languages and automation scripting Preferred qualifications, capabilities, and skills Experience with Python programing language Working understanding of public cloud