Job Description JOB TITLE Field Service Engineer Reporting to: Operations Director/Engineering Director What we will ask of you: Have a customer focus on delivering a high-quality support and aftersales service. Flexibility to Travel to client locations, sometimes at short notice periods to install, maintain, and repair company products and equipment according to service agreements and schedules. Utilise your technical expertise to diagnose and resolve complex issues with machinery, hardware, and software systems. Conduct routine inspections and preventative maintenance activities to ensure optimal performance and prevent future problems. Maintain accurate records of service activities, including service reports, Preventative Maintenance list, Corrective Maintenance Reports, installation records, and inventory management. Utilise the desk support portal to track, monitor, and efficiently react to customer support tickets. Interact directly with clients to provide technical support, monthly reports, answer questions, and offer guidance on product usage and maintenance. Provide training to clients and end-users on the operations, maintenance and troubleshooting of company products and equipment. Work closely with other departments, including engineering, sales, and customer support to address customer needs and improve product reliability. Stay updated on industry trends, product development and emerging technologies to continuously improve service delivery and customer satisfaction. Commitment to following safety protocols and procedures to ensure personal safety and the safety of others in the work environment. Support Customer business needs outside of the typical 9 to 5 working hours. Be willing and available for weekend callout on a rota style basis. What we are looking for: Essential: Have a recognised 3rd level qualification in an engineering discipline. Proficiency in troubleshooting electromechanical systems, PLCs, and other automation equipment. Experience of fault diagnosis on mechanical / pneumatic systems and repair. Demonstrated ability to analyse complex technical issues, identify rout cause and implement effective solutions in a timely manner. Have experience in basic data analytics to drive a continuous improvement culture. Be self-motivated with a positive mindset and demonstrate a strong mechanical or electrical aptitude. Strong customer service skills, excellent communication, and interpersonal skills. Willingness to travel frequently and work in diverse environments. Ability to work independently and collaboratively as part of a cross functional team. High level of accuracy and precision in performing technical tasks, documenting service activities and maintain records. Strong time management and organisational skills to prioritise tasks, manage workload efficiently and meet deadlines. Full UK driving license required. What will we do for you? In return we offer you the opportunity to work in a progressive innovative organisation, with ongoing rapid business growth, with opportunities for development. Our client base includes some of the world ’ s most successful technology-based companies and world leaders in manufacturing. You will have autonomy to manage your own workload, with a friendly and supportive team to work with.