Reports to: Head of Business Development
Days of Work: Mon – Fri
Hours of Work: 8:30am - 5:30pm
Location: Bristol
Work under the supervision of the Head of Business Development to support the Commercial and Residential Conveyancing Department in delivering a high level of customer service to clients. The role will involve building and maintaining strong relationships with clients by proactively communicating and engaging with them from their initial enquiry and throughout their instructions. You will be responsible for fielding new enquiries and providing regular updates to clients.
The Ideal Candidate:
The ideal candidate will assist the Team by proactively communicating with clients throughout the progression of their matter to ensure client satisfaction. They will act in a friendly manner, tailor their approach to fit the needs of each client and be confident in communicating with clients via email, telephone, and in person. The ideal candidate will have excellent organizational skills and be able to autonomously manage their workload to ensure clients have regular contact with the firm.
Key Responsibilities
* Initial contact with Clients to check if they would like our services after an enquiry has been made.
* Build strong relationships with clients.
* Efficiently and proactively communicate with clients.
* Provide regular updates with clients.
* Identifying any potential client dissatisfaction.
* Collaborating with the relevant Departments to deliver a seamless service.
* Updating Case Management System and client records.
* Being aware of key dates to ensure the client completes the necessary documentation in time.
* Reminding the Fee Earner and the client of key deadlines.
* Monitoring internal systems to ensure that cases are progressed regularly and efficiently.
* Monitor when onboarding is issued to clients to ensure that clients are contacted to see if they need assistance with completing their documentation.
* Monitor Land Registry requisitions and ensure that they are allocated to Fee Earners to deal with promptly to avoid cancellations.
* Adhering to all Policies and Procedures of the Company.
Person Specification
Qualifications & Training
· Training in Customer Service/ Client Care.
Experience
· Previous experience in a fast-paced office environment.
· Experience working with clients.
· Communication skills: You will be working with a wide range of people, from our clients to other solicitors and Agents, so the ability to communicate well and in a professional manner is essential.
· Written communication skills: spelling and grammar.
· Attention to detail: high level of accuracy and attention to detail when preparing legal documents or filling out forms and statements.
· Teamwork: able to work with clients, lawyers, and legal secretaries.
· Strong sense of discretion.
· Courteous and professional demeanor.
· Demonstrate that you can cope well under pressure.
· IT skills: Most work is carried out electronically.
Knowledge
· Understanding of how to use MS Office.
#J-18808-Ljbffr