Customer Onboarding Executive We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Customer Onboarding Executive to support with customer orders that will require exception management. Could that be you? If so, can you drive order management efficiency, reduce overdue updates, optimise customer interactions, and contribute to growth? We'd love to hear how you can make an impact in this role. Here's why you'll love this role… - Liaising with internal and external teams to understand reason for exception and progressing through to next step - Identify and co-ordinate the resource required to resolve exception and fulfill customer order - Respond to inbound customer queries on order status and next steps - Strong customer focus with a commitment to delivering excellent service and ensuring customer satisfaction. Here's why you'll be great in this role… - You have experience liaising with customers and coordinating multiple delivery teams, ensuring seamless collaboration and efficiency. - You possess excellent communication skills, allowing you to convey information clearly and professionally to both customers and internal teams. - You have strong organisational skills, effectively managing multiple tasks, priorities, and deadlines with attention to detail. The benefits… - Pension – 5% employer / 5% employee contribution. - WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Regular ‘Lunch & Learns' and company wide ‘Elevenses' meets to discuss company direction. - Social Events – Summer and End of Year parties. - Thank Q Awards – Monthly £50 winner, yearly £500 winner. … and more. Please note: Unfortunately, we can't offer visa sponsorship. LI-Hybrid