Heels & Brogues Recruitment are working with a world-renowned client offering a fantastic opportunity for someone with experience managing a team of engineers. This role is ideal for a driven individual looking to lead and develop a high-performing field service team while contributing to the ongoing success of a global company.
Job Title: Field Service Area Manager
Location: South West, Wales and Midlands (Candidate Ideally based in the Gloucester/Kidderminster area)
Salary: £50,000 per annum + Bonus
Benefits:
* Company car
* Private Medical Insurance (Taxable Benefit)
* 25 days annual leave plus bank holidays
* Non-Contributory Company Pension Scheme (Company contributes 10%)
Primary Responsibilities for Field Service Manager:
* Support Senior Service Engineers to optimise the productivity of their teams by streamlining processes, ensuring efficient resource allocation, and maximizing the use of personnel and equipment.
Team Development:
* As a Field Service Manager, you will drive the training, development, and performance improvement of Senior Service Engineers.
Foster a collaborative feedback environment that encourages growth and continuous learning.
Process Compliance:
* Ensure adherence to service processes and company policies, addressing any non-compliance swiftly.
* Act as a key user for systems such as SIPS and other service tools.
Team Organisation:
* Provide effective leadership for Field Service teams, overseeing operational execution, performance, and development.
* Manage recruitment and team integration processes for new engineering hires.
Continuous Improvement:
* Analyse service operations and team performance to identify and implement improvements.
* Promote a culture of continuous development using performance metrics (KPIs) and customer feedback.
Customer Focus:
* Maintain high standards of customer interaction and satisfaction.
* Monitor customer feedback and act on Net Promoter Score (NPS) results or any other relevant metrics to enhance service quality.
Resource Management:
* Manage van-stock and spare parts efficiently.
* Approve Engineer overtime and travel expenses to ensure cost-effective operations.
Sales and Business Development:
* Identify potential sales opportunities for service contracts and machine placements during field visits.
* Provide leads to the Sales team based on machine status and customer feedback.
Requirements for a Field Service Manager:
Education & Knowledge:
* Strong understanding of field service operations, preferably in a technical or engineering environment.
Experience:
* Proven experience managing field service teams and leading Senior Engineers.
* Experience in customer service, team development, and resource management.
* A track record of implementing process improvements and driving team productivity.
Skills:
* Excellent leadership and people management skills, with the ability to motivate and develop teams.
* Strong organisational and planning skills.
* Good communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
* Ability to analyse performance data and implement continuous improvement initiatives.
Other for a Field Service Manager:
* Full UK driving license.
* Willingness to travel across the region as required and overnight stays