Job Title: Operations Manager Location: DHL International UK Ltd, Unit 3a, Edgewater Road, Belfast Harbour Industrial Estate, Belfast, BT3 9JQ Shift Pattern: Monday - Friday, 06:00 – 15:00 About Us: At DHL, we connect people and improve their lives. We are a global leader in logistics, providing a wide range of services to our customers. We believe in fostering an inclusive and diverse workplace where everyone can thrive. Role Purpose: As an Operations Manager, you will be a key member of our Operational Management team at the Service Centre. Your primary role will be to support the Service Centre Manager by providing leadership and motivation to staff. You will oversee a specific area of operation, ensuring that service, productivity, quality, security, and cost targets are met. Key Responsibilities: Lead and motivate a team of Service Centre employees. Manage and control operations to achieve the highest performance levels. Drive continuous improvement and deliver KPI performance in your operational area. Adapt to an unpredictable environment and plan for contingencies. Ensure training and development needs are met for your team. Collaborate with other departments to meet customer needs and expectations. Manage agency workers and ensure they are effectively trained. Plan for succession and develop staff for short and long-term roles. Accountabilities: Meet daily operational targets and address areas of under-performance. Implement and deploy regional and country projects and initiatives. Manage operational cost drivers to achieve P&L and cost targets. Ensure compliance with global, regional, and country processes and regulations. Maintain facility, equipment, and vehicles to ensure efficient operation. Conduct interviews and identify suitable candidates for recruitment. People Management: Set clear performance standards and coach, train, and motivate your team. Monitor performance and address non-conformance. Perform appraisals and manage individual performance and job satisfaction. Provide leadership and support to your team and be highly visible within the Service Centre. Foster a culture of respect, responsibility, teamwork, and customer care. Safety and Security: Adhere to safety and security regulations and company standards. Ensure compliance with customs, import/export procedures, and security policies. Undertake a Counter Terrorism Check (CTC).