Contents Location About the job Benefits Things you need to know Apply and further information Location These positions are based at DARLINGTON MAGISTRATES DARLINGTON, DL1 1RU About the job Job summary Please refer to job description. Job description Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent telephone and administrative support to Court users, Judiciary, Local Authorities and Management. About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role Our administrative teams are the core of our National Business Centres (NBCs), delivering great customer service to enable Justice. At the Special Educational Needs Tribunals (SEND), we have multiple admin teams involved in processing appeals made against Local Authority decisions for children and young persons between the ages of 0 25. Youll register new appeals onto our tribunals database, issue tribunal orders, list appeals or arrange Judicial office holders to hear appeals. Youll spend at least 1 day a week answering telephone calls from the public to help them with the process of appealing or responding to the tribunal. You may also be asked to clerk a hearing in the Darlington Court Centre and/or provide clerking assistance on our video hearing platform. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly. You will have the confidence to liaise with Judiciary, legal representatives, parents and Local Authorities, and be able to adapt your verbal and written communication style in an empathetic and patient manner. Your skills and experience With a friendly and approachable manner, youll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. Youll have a great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. Youll enjoy in organising your time, prioritising efficiently and multi-tasking in a busy environment. For a full job description, please read supporting document 1 included below before applying. Fixed term appointments (FTA) on promotion MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures. Loans/Detached Duty The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before commencing the application process. Further details: New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. Please note the role will require a minimum 30 hours per week, 6 hours per day (Mon-Fri). This will be discussed on a case-by-case basis and will need to be agreed by the business. Non-contractual hybrid working may be available, if so, a minimum of 60% office attendance in Darlington will be required. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home working in the office schedule. Person specification Please refer to job description. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Delivering at Pace Benefits Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Telephone : 0845 241 5359 Recruitment team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiriesgov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://jobs.justice.gov.uk/careers/JobDetail/1980?entityId1980 Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail