Concierge The estate Services team provides cleaning, gardening, and concierge services across all regions. Our goal is to deliver a high-quality, cost-effective service, working closely with housing management teams, landlord services, residents, reactive maintenance, and external contractors. Responsibilities: Provide excellent customer-focused concierge and block security services. Enhance block security and ensure a clean, safe environment. Monitor and maintain CCTV systems. Inspect and report block faults, repairs, and health & safety issues. Undertake daily cleaning duties in communal areas and lifts. Conduct general health and safety checks. Complete tasks as per concierge schedules. Wear protective clothing/equipment. Ensure displayed information is appropriate and current. Maintain accurate records of visitors, health and safety, and observations. Adhere to internal policies, procedures, and data protection regulations. Collect and store parcels for residents. Essential Skills: Effective communication with residents, contractors, and stakeholders. Knowledge of health and safety legislation related to concierge services and estate cleaning. Personal safety and lone working practices. Accurate record-keeping. Proficiency in Microsoft applications (Word, Excel, Outlook). Desirable Skills: Negotiation and problem-solving abilities. Initiative and teamwork skills. Good general education (O level, GCSE, or equivalent). First Aid qualifications. Awareness of equality and diversity issues. Other Duties: Reorganise tasks due to weather, staff shortages, and traffic issues. Maintain polite and respectful relationships with clients and residents. Work effectively with colleagues and follow instructions. Carry out any other reasonable duties as instructed. Job Types: Full-time, Permanent Pay: £30,000.00-£31,000.00 per year