To help our success continue we are looking for a like-minded individual to join our team in Hull where you’ll need to bring relevant experience in customer service and be ready to work in a fast-paced environment in your role as Admin Assistant. This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.
Main Job Tasks and Responsibilities
1. Answering incoming calls from clients and interpreters in a professional and courteous manner as well as direct phone enquiries to the appropriate member of staff
2. Work effectively in a team driven environment providing guidance and support to other staff members
3. Dealing with emails from the clients and interpreters in a professional and courteous manner, developing positive working relationship in return
4. Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally
5. Managing all aspects of face-to-face interpreting bookings
6. Allocating bookings to available interpreters through various means including outbound calls
7. Handle requests for information and data
8. Data entry ensuring a high level of accuracy
This is a full-time position with days and hours subject to business requirements.
Education, skills and competencies
Essential:
9. Call centre/customer service or office experience
10. Computer literate: Microsoft Office suite, as well as the ability to learn new software
11. Excellent oral and written communication skills
12. Pro-active and self-motivated
13. Capable of handling high call volumes
14. Target driven
15. Team player
Desirable:
Knowledge of other languages may be an advantage.