Our distribution division is currently at an exciting stage of development, so we are looking to recruit an experienced Shift Manager to play a key role in a busy environment serving multiple customers from our Saltash depot. This hands-on role will report to the Operations Manager and involve taking responsibility for all drivers and warehouse personnel to ensure on-road performance targets are met.
Main Duties & Responsibilities
·Route planning
·Running the warehouse floor to ensure a timely sort and dispatch
·Driver attendance and shift management
·Cost control
·Reporting
·Ensure driver routing is followed to achieve ETA targets
·Driver liaison throughout the day and managing resource to achieve perfect service
·Allocate and manage customer collections ensuring perfect service
·Driver education and training
* Ensure vehicle defect reporting and daily vehicle checks are completed
·Monitoring and controlling drivers
·Recruitment
·Staff appraisals and performance management
oDrop performance
oAttendance
oMonitoring/controlling driver start and finish times
*
o Uniform & vehicle checks
General Duties
· Customer service
· Health and safety (including accident reporting)
· Service reports
· Driver dispatch reporting
· Driver discrepancies
· Action phone calls and emails from customers chasing deliveries
· Ensure freight is scanned after drivers have left every day
· Damage processing, to include returns and disposing of items
·Ensure carded delivery procedure is adhered to
Personal Specification
Essential
·Demonstrable leadership experience with an ability to implement operational objectives
·Effective communication, presentation and negotiating skills
·A good knowledge of the local area is desirable
·Excellent business development & customer service skills
·A pragmatic approach to problem solving and people management
·A flexible approach to working hours
Tasks
·Collection routing and allocation
·Ensuring scanners are charged and ready to use
·Manage outbound sortation process
·Monitor staff appearance
·Driver debrief
·Scanners checked for missing parcels
·Midway and PM report
·Resolve vehicle defects
·Vehicle allocation
·Investigate and report parcels left in depot
·Monitoring and allocating collections
·Monitoring of on the road ETA for all contracts
·RTI reporting
·Accident reporting
·KPI compliance
·Forklift compliance - checks - dealing with vehicle defects
·Dealing with driver queries
·Dealing with depot queries
·Driver performance SPR and compliance
·First line people management
·Absence management
Further Information
Reporting to: Operations Manager – Depot 168
Responsible for: All staff and operations within depot
Based: Saltash Site
Salary: £29,000 pa
Hours of Work: This is a full-time salaried position Monday - Friday with working hours to meet the needs of the business. Saturday working may be required.
Holiday Entitlement: 5.6 weeks per year (including Bank Holidays).
An Enhanced Holiday benefit – For every continuous year you’re with us, you’ll receive an extra day of holiday, up to a maximum of five. Pro Rata for part time.