Job summary
We are currently recruiting for up to 37.5 hours per week. Previous applicants need not apply.
Thepurpose of the role is to:
Offer general assistance to the practice teamand project a positive and friendly image to patients and other visitors,either in person or via the telephone
Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way
Undertake a variety of administrative dutiesto assist in the smooth running of the practice, including the provision ofadministrative support to clinical staff and other members of the practice team
Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies
Main duties of the job
The duties and responsibilities to be undertaken bymembers of the practice administration team may include any or all of the itemsin the following list. Duties may bevaried from time to time under the direction of the TL / practice manager, dependenton current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises andmaintaining security in accordance with practice protocols
Maintaining and monitoring the practiceappointments system
Processing personal and telephone requests forappointments, visits and telephone consultations, and ensuring callers aredirected to the appropriate healthcare professional
Processing and distributing incoming and outgoingmail
Taking messages and passing on information
Computer data entry/data allocation and collation;processing and recording information in accordance with practiceprocedures. This may include but notlimited to registering patients, change of address etc
Initiating contact with and responding to requestsfrom patients, other team members and associated healthcare agencies andproviders
Clearing and re-stocking of consulting rooms asrequired
Providing clerical assistance to practice staff asrequired from time to time, including word/data processing, filing,photocopying and scanning
Keeping the reception area, notice-boards andleaflet dispensers tidy and free from obstructions and clutter
About us
We are a popular and forward-thinking training practice of over 16,000 patients operating from three sites in the beautiful Cumbrian countryside of the Northern Pennines and Eden Valley, close to the great border city of Carlisle, within easy reach of the Lake District, the Borders and Northumberland.
We are part of Carlisle Rural PCN and have an excellent team of Healthcare Professionals and supportive administration teams. We are also a dispensing practice with dedicated Medicines Management Team and Dispensing Team.
The Practice is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £43.50. Deducted at £14.50 from 1st month salary and over the following 2 months
Enhanced Check: £61.50. Deducted at £20.50 from 1st month salary and over the following 2 months
Job description
Job responsibilities
The duties and responsibilities to be undertakenby members of the practice administration team may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the seniorreceptionist/practice manager, dependent on current and evolving practiceworkload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming and outgoing mail Taking messages and passing on information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job description Job responsibilities
The duties and responsibilities to be undertakenby members of the practice administration team may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the seniorreceptionist/practice manager, dependent on current and evolving practiceworkload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming and outgoing mail Taking messages and passing on information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Other Requirements
Essential
Ability to work without direct supervision Ability to work well in a team Ability to work well and remain calm under pressure Ability/willingness to travel to other clinics to work during work hours when necessary Qualifications
Essential
Good standard of general education 5 GCSE including English and Maths Grade 4 and above Good standard of numeracy & literacy Desirable
NVQ Customer care Experience
Essential
Basic computer use Reception or customer service experience Desirable
Experience in a healthcare setting Experience in a GP reception role Previous experience of handling confidential records Skills and Knowledge
Essential
Good communication / customer service skills Ability to use own judgement and common sense Desirable
Familiarity with EMIS software Understanding of medical terminology
Person Specification Other Requirements
Essential
Ability to work without direct supervision Ability to work well in a team Ability to work well and remain calm under pressure Ability/willingness to travel to other clinics to work during work hours when necessary Qualifications
Essential
Good standard of general education 5 GCSE including English and Maths Grade 4 and above Good standard of numeracy & literacy Desirable
NVQ Customer care Experience
Essential
Basic computer use Reception or customer service experience Desirable
Experience in a healthcare setting Experience in a GP reception role Previous experience of handling confidential records Skills and Knowledge
Essential
Good communication / customer service skills Ability to use own judgement and common sense Desirable
Familiarity with EMIS software Understanding of medical terminology
Employer details
Employer name
Brampton Medical Practice Address
Brampton Medical Practice
4 Market Place
Brampton
Cumbria
CA8 1NL
Employer's website