A growing eyewear company is looking for an Operations Manager to improve performance of the company and ensure customer service and logistical operations align with the company’s objectives. The Operations Manager will have strong demonstrable experience in operations management, able to bring about the best in people, and have experience in delivering results. In addition, the Operations Manager will be able to effectively communicate at all levels, have confidence and courage to face new challenges, and is able to promote the Company’s core values.
Applications from ex-military personnel are strongly encouraged.
Key Responsibilities:
1. Improving performance, managing resources to ensure that customer service and warehouse operational activities align with the expectation for the Company's Centre of Excellence objectives.
2. Mentoring team members, finding ways to increase quality of customer service and implementing best practices across all levels.
3. Supporting team & individual development possibilities.
4. Managing warehouse fulfilment efficiencies (inclusive of import & export) & all inventory controls.
5. Ensuring products are accurately picked and packed on a per order basis for dispatch to customers.
6. Receiving product from suppliers, ensuring physical count matches purchase order/invoice, and resolving discrepancies.
7. Monitoring all fulfilment KPIs and ensuring that Customer SLAs are satisfied.
8. Overseeing operational systems, processes, and infrastructure while looking for opportunities of improvement.
9. Supporting the Sales Team’s efforts by ensuring that deliverables are supported by great customer service.
10. Developing and implementing operational procedures and policies.
11. Managing telephony system & general equipment, including I.T & peripherals.
12. Managing general office maintenance & security controls for the building (CCTV).
13. Supporting Senior Management with logistics contract negotiations.
14. Owning the completion and delivery of other projects as assigned.
15. Building and maintaining productive relationships with business leaders & all stakeholders.
Knowledge, Skills and Qualifications:
Essential:
1. Outstanding attention to detail, administration, and documentation control capability with proven aptitude for organizing.
2. Heightened awareness of operational concerns, ability to be agile whilst retaining objective focus and be responsive to time-sensitive issues.
3. Excellent organisational skills to coordinate daily team activities.
4. Personal motivation and drive to deliver results.
5. Engaging and positive approach, demonstrating an awareness of personal brand and impact and having a great team spirit.
6. Emotionally intelligent; a team player with exceptional listening and communication skills.
7. Experience of working with various software, operational platforms and tools.
8. System minded, able to pick-up and integrate with new systems or processes and data reporting.
9. Proven work experience as Operations Manager or similar role.
10. Customer Service Management experience.
11. Outstanding line management experience with proven leadership ability.
Salary: £45,000 – £50,000
Benefits: To be discussed further at interview stage.
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