Store Protection Officer – Waitrose
Parkstone
Payrate: £12.75
BREAKS UNPAID
Guaranteed number of hours per week, permanent location.
Job Overview
* Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
* £12.75 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
* Fantastic opportunity to join the evolving Waitrose and Mitie family!
* Full and extensive training will be provided including MAYBO and a key focus on customer service.
* Company funded SIA licence renewal.
* Fully supported by the NOC and provided with technology such as body-worn cameras and incident reporting devices.
* Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What We Are Looking For
* Previous security experience.
* SIA License.
* Excellent communication skills at all levels.
* Energy and enthusiasm.
Main Duties
Operations
* Ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Engage with the National Operations Centre (NOC) and Mitie management and use all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
* Complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Review the published Assignment Instructions and suggest amendments to improve current service levels.
* Comply with Industry and Statutory Legislation (obtain a front-line licence in either Security Guarding or Door Supervision) and ensure it is worn at all times while on duty.
* Work in a systematic, methodical, and orderly way.
Training
* Complete all required competency training.
* Undertake training for continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* Ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Report any Health & Safety hazards or potential hazards on site.
* Stay alert to any threats or changes within the work environment and take appropriate action to reduce disruption, loss, or damage.
* Involve others immediately if a situation appears threatening.
* Maintain professional conduct in difficult situations and with challenging customers.
* Complete an accurate, detailed notebook entry after any incident for the Incident Report process.
* Adhere to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time as stipulated in the Assignment Instructions (AI's).
* Call emergency services and the Communication Centre to report all incidents.
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