We are currently looking for a Customer Service Coordinator to join our expanding Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Salary: £12.50 P/H night rate - £11.60 P/H day rate
Working hours: 4 on 4 off rota. Weeknights: 2100-0800 and weekend nights: 1630-0730
Holiday entitlement: 28 days per year (including bank holidays) Raises with length of service
*** OFFICE BASED ONLY - NO HYBRID OR WORKING FROM HOME ***
Key responsibilities include:
Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
Resolving technical faults over the phone with minimal use of code booklets
Resolving minor complaints regarding company processes/policies independently
Responding to written enquiries via web portal
Taking payments
Sell Annual Service Agreements to customers requiring an engineer to attend but have no cover
Adding clear notes to every customer account interacted with.
Skills and Experience:
Basic Computer skills including emails, word documents and spreadsheets
Excellent telephone manner
Excellent time management
Excellent written and verbal communication skills
Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role