Main area: Administration Officer Grade Band 3
Contract: Permanent
Hours:
* Part time
* Flexible working
15 hours per week (minimum 3 x 5 hour working day - to be discussed)
Job ref: 110-AC503-1224
Employer: Cwm Taf Morgannwg University Health Board
Employer type: NHS
Site: Ysbyty Cwm Rhondda
Town: Llwynypia
Salary: £24,433 - £26,060 per annum pro rata
Salary period: Yearly
Closing: 26/12/2024 23:59
Administration Officer
Band 3
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Job overview
The Administration Officer will support the Clinical Practice Educator Team with clerical and administrative tasks as required.
The post holder will also be expected to manage and prioritise their own workload using experience and initiative, and act as communication link for the Clinical Practice Educator Team. This will involve the post holder being able to communicate with various services and agencies, internal and external, and with personnel at all levels.
The post holder will need to use Microsoft Office Software packages such as Word, Excel, and PowerPoint to undertake the duties of the role.
The Administration Officer will assist the Clinical Practice Educator Team with the training of new staff and less experienced staff in the use of electronic office systems, administrative practices and participate in departmental induction.
The post holder will be expected to use their experience and judgement to determine appropriate action to be taken as a result of being the communication link for the team and ensure that the team are informed of issues in a timely manner.
Main duties of the job
The post holder will:
* Require excellent verbal communication skills, responding to queries/enquires face to face as well as dealing with telephone queries. At times the information may be of a sensitive nature and the ability to deal with emotional/distressed patients/visitors, learners and nurses is essential.
* May deal with enquiries/queries where there are barriers to understanding, therefore tact and diplomacy will be required.
* Communicate by written and electronic means with other staff members across Cwm Taf Morgannwg University Health Board (CTMUHB) and external agencies, ensuring adherence to confidentiality and data protection at all times.
* Play a supportive role within the running of the Clinical Practice Educator Team.
* Use own initiative to problem solve issues which are not straightforward and have a choice of options, dealing with enquiries e.g. from practice nurses and HealthCare Support Workers regarding education training days, advanced practice education.
* Prioritise queries and/or enquiries within own limitations of role, contacting clinical staff, General Practitioners practices and learners when necessary.
Please refer to the full job description for complete duties of the job.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
* NVQ III or the equivalent level of knowledge, training and/or experience
* Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, and data input procedures acquired through on-the-job training.
* Understanding of Microsoft Office software packages.
* Knowledge of the Patient Administration System used in the Health Board.
Experience
* Experience of working with members of the public.
* Previous experience in a clerical, administration, reception role.
* Working using own initiative and as part of a team.
* Working to deadlines.
* Being able to determine priorities.
* Previous experience of working within the NHS.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Heather Owens
Job title: Clinical Practice Educator
Email address: heather.owens2@wales.nhs.uk
Telephone number: 07890983342
Additional information: Please email if you are unable to contact myself on landline.
#J-18808-Ljbffr