About the Role
At NB Communication, we are seeking a skilled and experienced Project Manager to join our team. As a key member of our client-facing team, you will be responsible for managing a range of marketing projects, with a particular focus on website design and development, including ecommerce sites built using Shopify.
As a Project Manager, you will work closely with our creative and technical teams to devise solutions that achieve wider objectives. Your key activities will include digital strategy and planning, project management, analysis and reporting. You will also be responsible for ensuring that jobs remain on budget, that clients are satisfied, and that deadlines are met.
You will be a main point of contact for many clients, and responsible for the delivery of projects to the required standards, on time and on budget. You will apply your skills in a challenging and fast-paced environment, co-ordinating and managing subcontractors, colleagues and marketing projects simultaneously.
Key Responsibilities:
* Manage website design/development and ecommerce projects from initiation through to launch, and beyond.
* Schedule workstreams to manage multiple projects simultaneously, prioritising workload appropriately to meet delivery expectations.
* Ensure that jobs remain on budget, that clients are satisfied, and that deadlines are met.
* Check work for quality, throughout each project, to ensure consistent high standards.
* Research and prepare planning documents for client projects.
* Provide clear briefs and guidance to designers, developers, content creators and other suppliers.
* Manage content and data entry, including migration from legacy systems.
* Communicate regularly with clients – including meetings - to discuss current and potential work.
* Prepare and provide training sessions for clients to empower them to use CMS systems and similar.
* Produce detailed performance reports for clients, analysing project success and profitability.
* Build professional, trusting relationships with clients, suppliers and key stakeholders.
* Identify opportunities for NB to provide further value to existing and new clients.
* Handle and assist with scoping, time/cost estimation and quoting for new projects.
* Monitor our support ticket system, as required, responding to requests and/or assigning to team members.
* Contribute to ongoing service improvements and internal process refinement.
* Maintain up-to-date information in agency systems, including time tracking and project status indicators.