We are looking for an experienced General Manager that has a passion for both F&B and quality hotels. If you relish being hands-on and at the centre of the business through a period of growth and development this could be an amazing opportunity. You will need to be results & standards focused, with a resilient yet nurturing approach to develop and inspire the brilliant team around you. There is also plenty of opportunity to showcase creative flair and innovation with new and dynamic approaches in how exceptional hospitality is delivered.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Role Overview
Our General Manager is considered to be the conductor of the business, exercising their craft of bringing together ‘best-in-class’ people to make an amazing agile and dynamic team. They provide strong leadership and purposeful guidance to ensure the smooth running of the day-to-day operations.
They must be able to multi-task and work collaboratively both upwards and downwards to deliver a business and team that is commercially astute, guest focused, and results driven.
The role must balance the need to be present and visible operationally alongside the need to be able to react strategically to changing market conditions. The GM is the conscience of the hotel and is behind the drive and energy that means the business can thrive, delivering exceptional standards with a personal touch.
The General Manager is the ambassador for the business and our employer brand. This means having a high focus on team engagement, training, development, and succession planning to create a group of self-functioning teams that really care about their guests and colleagues. The support functions of people management, finance, compliance, and H&S must be fully connected and integrated within the business strategy so that together the Company values and ethos form part of an embedded culture.
Role Priorities
1. This is the key onsite leadership role and requires the ability to work autonomously. It holds full operational and financial accountability. There is a wider remit for the collaborative strategic plan developed and implemented with the Chief Operating Officer.
2. You will be expected to manage and delegate to other Heads of Department to support the successful delivery of all areas of the business. You need to balance a hands-on approach with the support elements required for HOD development, strategic and commercial planning, compliance and administrative needs.
3. We expect you to embrace being an ambassador for the business and to be a principle led leader. You will be proud to support your team and to collaborate with them to deliver a genuine bespoke service to all visitors that is sustainable for the long term.
4. You will need creative flair and drive to create a competitive edge for the business and then to drive and nurture the team to not only deliver the budgets but to maximise opportunities.
5. To meet the needs of this demanding role you will need to be prepared to invest in your own personal growth and to embrace change and new ideas to ensure that the full potential of the property can be fulfilled.
About the Business
Situated in the picture perfect, historic fishing village of Robin Hoods Bay, The Victoria Hotel boasts some of the best coastal views in North Yorkshire. The 23-bedroom property (soon to be 30) is ideally located to either explore the great outdoors with coastal and moorland locations on your doorstep or just cosy up and recharge your batteries in the unique surroundings.
The Hotel offers several wonderful areas to dine, welcoming both residents and non-residents for breakfast, brunch and lunch through to a delightful afternoon tea or a sophisticated evening meal. Our garden, terrace and patio areas offer some incredible outdoor dining and relaxing spaces to soak up the glorious views on the North Yorkshire Coast.
Renumeration & Benefits
1. Basic salary £50,000 – £60,000
2. Bonus potential 20% of salary
3. Professional membership for one professional body
4. Access to role specific CPD to maintain knowledge and networking influence
5. Life assurance
6. Health & Wellbeing programme
7. High Street discounts
Experience & Skills
1. 2 years as a General Manager (5 years preferred)
2. Experience of Independent hotels (4 & 5 star hotels preferred)
3. Demonstrable experience of budget & KPI delivery
4. Strong F&B experience
5. Strong communication skills
6. Strong insight for attention to detail and consistency
7. Proactive and innovative thinker
8. Employer loyalty
9. Formal hospitality, H&S or training qualification would be an advantage
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