The Rewards and Benefits on offer:
* Incredibly friendly team working environment.
* Fantastic location.
* An excellent Pension scheme.
* Virtual GP Service.
* Great holiday entitlement.
* Great career progression.
* Working Monday to Sunday, on a rotating pattern.
* Training and Development opportunities.
* Opportunity for working from home after probation.
* Easily Accessible offices.
* Immediate Start Date.
* The opportunity to secure a permanent contract from day one!
MTrec’s New job opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Financial Services Customer Advisor, as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service-oriented individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
The overall aim of the role is to provide a great customer service experience for all of the company's customers.
* Answering inbound calls from callers.
* Ensuring a consistently positive and engaging customer experience.
* Educating customers on the products and services on offer.
* Engaging with customers across a range of communication channels.
* Applying your own judgement to appropriately address and resolve customer queries.
* Listening to customers' personal circumstances to understand their requirements and provide personalised solutions.
About you:
* Customer Service experience with a background in a regulated type of industry (i.e., finance, banking, insurance, healthcare, telecommunications, etc.) would be preferred though not essential.
* The ability and experience to make decisions based on information presented.
* Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges.
* Excellent written and verbal communication abilities, listening, and empathy skills.
* Comfortable with technology and the ability to use Microsoft Office.
* A passion for delivering an excellent customer experience and finding the best outcome for customers.
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