IT Technician - £32,000/£35,000 per annum - Brough
Principal IT are working with a leading UK food producer that are looking for an IT technician to join their enterprise team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.
As an IT Technician in the enterprise team you will serve as a critical escalation point for local IT teams, handling complex technical issues that require advanced troubleshooting and problem-solving skills. This role ensures that sophisticated IT problems are resolved efficiently, maintaining high standards of service delivery and user satisfaction. When necessary, the technician collaborates with the senior members of the enterprise team for third-line support to address particularly challenging issues.
Key Responsibilities:
Act as the primary escalation point for local IT teams, addressing complex technical issues that go beyond standard troubleshooting.
Provide advanced support for a range of IT systems, including Windows PCs/laptops, servers, networks, mobiles, and tablets.
Troubleshoot, diagnose, and resolve intricate hardware and software problems,...